Shipping Policy
This document sets out the shipping policy that applies to customers that make a purchase at www.truecoloursclothing.com. If you have any questions, please contact our customer service team at hello@truecoloursclothing.com.
Order Processing Time:
All orders placed will be processed and dispatched within 2-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Additionally, there may be potential delays due to high volume of orders or postal service delays, especially during holiday periods.
Made To Order:
All of our products are Made To Order, creating a positively sustainable workplace and impact on our world. We omit the risk of mass over-production and harmful emissions. However, this means delivery time may take longer, spanning from 10-15 business days in Australia: accounting for manufacturing & shipping times.
Shipping Rates and Estimates:
Standard Shipping for each product costs $6.99 AUD, and will be applied at checkout.
Delivery Address Changes:
Please note that we are unable to modify the delivery address once a sale has been finalised. So, please double check and ensure all details are correct, when you place your oder.
International Shipping:
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Please allow extra time for delivery. This may take between 4 to 28 business days (excluding weekends and holidays) depending on the country.
Tracking your order:
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier's website.
Returns, Refunds, and Exchanges:
We want you to be completely happy with your purchase - please read our refund policy for detailed information about our processes.