Refund Policy

Refunds:

Each sale is finalised after payment. We do not accept any refunds/returns, unless the product is defective, damaged, faulty or the wrong item.

 

Damages and Issues:

If your package is defective, damaged, faulty or the wrong item, please contact us within 14 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it (unworn/unused), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via our 'Contact Us' page or email us at hello@truecoloursclothing.com. Please provide us with the reason of return in the comments/notes section on our 'Contact Us' page or in your email.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that you must pay for the return postage/shipping fee. All shipping costs are non-refundable.

 

Returning Orders:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Questions:

You can always contact us for any return question at hello@truecoloursclothing.com.